This statement serves as the transparency of Termtract in its commitment to serve the privacy of customers using the website. Please read through the document below to learn more about our privacy policy and how we use information collected from users and visitors.

DEFINITIONS AND KEY TERMS

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Termtract that is responsible for your information under this Privacy Policy.

• Customer: refers to the company, organization or person that signs up to use the Termtract Service to manage the relationships with your consumers or service users.

• Device: any internet connected device such as a phone, tablet, computer, or any other device that can be used to visit Termtract and use the services.

• Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

• Service: refers to the service provided by Termtract as described in the relative terms (if available) and on this platform.

• Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

• Website: Termtract’s site, which can be accessed via this URL: https://termtract.com

• You: a person or individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

PERSONAL INFORMATION

Termtract does not require visitors to share personal information on the website unless downloading is concerned. When setting up a registered account, you as a member will enter information necessary to support us in contacting you regarding website updates such as new products and services. By providing Termtract with your personal information, you agree to the use of information in accordance with the privacy policy as outlined in this document.

NON-PERSONAL INFORMATION

Upon receiving and therefore recording non-personal information from users, such as the IP address, cookie information, and requested pages, Termtract reserves the right to make use of such to modify website content. The website shall not connect any of these non-personal data with the personal information collected, as stated in the previous provision.

Upon allowing third-party companies to present advertisements via the Termtract website pages, the third-party cookie usage is subject to their own privacy policies not covered by Termtract, and we shall not bear any liability for such usage.

USE OF COOKIES

Visiting Termtract will send one or more cookies to your computer that uniquely identifies your browser. This helps the website log you in faster, thereby enhancing your navigation experience. Cookies may also help convey information about you and may be used by your browser for subsequent visits to the site. A session cookie is temporary and disappears after you close your browser, therefore closing once you reset your browser. You may refuse all cookies in your browser, however some features of Termtract may not function properly once this is disabled.

INFORMATION SHARING DISCLOSURE

Termtract may otherwise disclose personal information upon the following provisions: (1) To respond to any legal proceedings or court orders, (2) to protect the personal safety of website users or to defend the rights of the website as necessary, and (3) upon discovery of visitor actions that violate website guidelines as outlined by official terms and agreements.

To protect the privacy and security of our users, Termtract takes reasonable steps such as requesting email addresses before allowing website downloads. Each user is responsible for maintaining security and account information and controlling access to email communications with Termtract at all times.

In the event that a user’s personal information is compromised due to breach of security, Termtract will promptly notify the owners of addresses whose personal information has been compromised in accordance with Termtract notification procedures as set forth by this Privacy Policy, or as required by law.

USER ID TRACKING

Termtract uses Google Analytics to track and analyze website traffic and visitor behavior and usage. On behalf of the Termtract domain, Google Analytics shall track the flow of users, their locations by country, languages, browsers, operating systems, Internet service providers, and devices used to access the Termtract website.

However, Termtract shall not upload any data that allows Google to identify individuals nor their individually recognized IP addresses.

YOUR CONSENT

By using our site, registering an account, or making a purchase, you consent to this Privacy Policy.

COLLECTING AND USING YOUR PERSONAL DATA

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• Phone number

• Address, State, Province, Postal code, City

• Name / username

• Billing Addresses

• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

TRACKING TECHNOLOGIES AND COOKIES

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

USE OF YOUR PERSONAL DATA

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To provide You with news, special offers and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

• To manage Your requests: To attend and manage Your requests to Us.

• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing, and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

• With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.

• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

RETENTION OF YOUR PERSONAL DATA

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

TRANSFER OF YOUR PERSONAL DATA

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

DISCLOSURE OF YOUR PERSONAL DATA

Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

SECURITY OF YOUR PERSONAL DATA

Termtract assures its visitors and users that the website uses industry-standard encryption to protect information transmitted on the website. Along with this, Termtract safeguards personal information from unauthorized access, network firewalls, and other security measures, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

DELETION/ RESTRICT OF YOUR PERSONAL DATA

Should you wish to make a request in respect of your personal information please contact us. You also have the right to object to our processing of personal data about you in order to send you marketing and we will stop processing data for that purpose.

You have the right to request to delete all your personal data/ information provided to our website. You can do this by contacting us and requesting to delete your data.

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

INDIVIDUAL RIGHTS IN PERSONAL INFORMATION

GENERAL DATA PROTECTION REGULATION (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why this data is collected, and how we maintain this data under protection from being replicated or used in the wrong way.

GDPR is a European Union (EU)-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have over their personal data.

Personal Data: It is any data that relates to an individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

• Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.

• Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.

• Personal data should be held no longer than necessary to fulfil its purpose.

• People covered by the GDPR have the right to access their own personal data.

• They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Importance of GDPR: GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. We are committed to helping our customers meet the data subject rights requirements of GDPR.

Termtract processes or stores all personal data in fully vetted, Data Processing Agreement (DPA) compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than three months.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We are here for you, and we have been set up as self-service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.

CALIFORNIA CONSUMER PRIVACY ACT

This is for California Residents, Termtract does not "sell" your personal information.

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it. We are also required to communicate information about the rights California residents have under California law.

In accordance with applicable law, you may have the right to: (i) request confirmation of whether we are processing your personal information; (ii) obtain access to or a copy of your personal information; (iii) receive an electronic copy of personal information that you have provided to us, or ask us to send that information to another company (the "right of data portability"); (iv) restrict our uses of your personal information; (v) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed personal information; (vi) withdraw your consent; and (vii) request erasure of personal information held about you by Termtract, subject to certain exceptions prescribed by law.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. We do not sell the Personal Information of our users.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CALOPPA)

CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained.

CalOPPA users have the following rights:

Right to Know and Access: You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.

Right to Equal Service: We will not discriminate against you if you exercise your privacy rights.

Right to Delete: You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.

Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data: If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. We do not sell the Personal Information of our users.

CHANGES TO THIS PRIVACY POLICY

Termtract reserves the right to alter or modify the current privacy policy at any time, without prior notice to visitors and members, and therefore urges users to review the privacy policy on a regular basis.

CHILD SECURITY

Termtract takes child protection and security seriously. For that reason, we do not knowingly collect personal information of children ages 13 and below. For children under the age of 13, we do not recommend nor encourage sending personal information through Termtract, be it your name, address, telephone number or email address. In the event that Termtract learns we have collected personal information from children below the age of 13 without verification of parental consent, the information will be deleted from our servers as quickly as possible. If you believe that we may have information from children under this age, please send us a message via our contact page.

CONTACT US

Don't hesitate to contact us if you have any questions.

• Via Email: support@termtract.com

• Via this Link: https://www.termtract.com/contact